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We strive to provide you with high-quality products and exceptional customer service. Please take a moment to review our return policy to ensure a smooth and hassle-free shopping experience. Returns Eligibility: We accept returns only for faulty products. To be eligible for a return, the t-shirt must be in the same condition as when it was received, unworn, and unwashed. Please note that we cannot accept returns for t-shirts that have been customized or altered in any way. Returns Procedure: If you receive a faulty t-shirt, please follow these steps to initiate a return: a. Contact us within 7 days of receiving your order. You can reach us at info@cricket-district.com. b. Provide your order details, including the order number, item(s) to be returned, and a clear description of the fault or defect with an image c. We’ll guide you through the return process and provide you with a return authorisation if applicable. d. Pack the t-shirt securely in its original packaging or a suitable alternative, ensuring it is protected during transit. e. Ship the return to the address provided by our customer service representative. We recommend using a trackable shipping method to ensure the safe return of the item. Inspection and Refund: Once we receive the returned t-shirt, our team will inspect it to verify the reported fault or defect. If the item is deemed faulty due to manufacturing or printing error, we will initiate the refund process. Refund Options: Depending on your preference and the availability of the product, we offer the following refund options: a. Replacement: We will send you a new t-shirt with the same design and size as the original order, free of charge. b. Refund: We will issue a refund to the original payment method used for the purchase. Please note that the refund process may take up to 30 business days to complete, depending on your location and the shipping carrier's processing time. Non-Returnable Items: We do not accept returns for items that are not faulty, such as incorrect size selection or change of mind. Please refer to our sizing guide before placing an order and double-check your selections during the checkout process. Customer Responsibilities: As a customer, it is your responsibility to provide accurate information regarding your order, including the correct shipping address and contact details. Failure to do so may result in delays or complications during the return process. Contact Us: If you have any questions or concerns regarding our return policy or need assistance with a return, please don't hesitate to contact us. We are here to help and ensure your satisfaction. Note: This return policy is subject to change without prior notice. Please check our website for the most up-to-date policy before making a purchase. Thank you for your understanding and cooperation. We appreciate your support and look forward to serving you again soon! Cricket District Team